VicastCamYour privacy and data protection

Last updated: July 22, 2026

VICAST INTERNATIONAL LIMITED ("we", "us", or "our") understands that personal information matters to you, and protecting it is a core principle for us.

This Privacy Policy strictly complies with the EU GDPR, UK data protection laws, the Hong Kong Personal Data (Privacy) Ordinance, and data protection regulations worldwide. We process your personal information in line with the principles of lawfulness, legitimacy, necessity, and data minimization.

Special notice for users in the United States: under the California Consumer Privacy Act (CCPA), we never sell, rent, or trade any of your personal information.

This Privacy Policy explains how we collect, use, store, transfer, and disclose personal information, and your rights to access, correct, and delete it. We do not collect personal information through forced bundling. We collect information only when necessary to provide the service. You may decline to provide non-essential information without affecting your use of basic features.

In addition to this Privacy Policy, pop-ups, on-page notices, and feature update descriptions are all part of this Privacy Policy and have the same legal effect.

When you first use VicastCam, clicking "Agree" means you have read and accepted this policy in full. If we later need to collect additional sensitive information while you use related features, we will ask for your separate consent. You may withdraw your consent at any time through your device settings or by contacting customer support.

You confirm that you are at least 18 years old or have reached the legal age of majority in your jurisdiction ("adult"). Minors must use this software only with the explicit consent and full supervision of a legal guardian, who is legally responsible for guardianship.

VicastCam products are provided only to users outside mainland China. We do not actively promote our products to users in mainland China. If you are located in mainland China, please note that this product has not obtained the relevant operating licenses in mainland China.

The sections below describe how we collect, use, share, publicly disclose, and protect personal information, and how you can access, correct, supplement, and delete it.

1. Information collection and use

1.1 VicastCam products and services

1.1.1 Information you provide

Required collection: we collect only your email address for account registration and login. We do not collect your phone number or identity information.

Optional collection: profile bio, nickname, avatar, and similar details. You may choose whether to provide them, and declining does not affect basic use.

1.1.2 Information obtained from third parties

When you register or log in with a third-party account (Google, Facebook, Apple), we obtain only the platform's public avatar, nickname, and third-party UID. This information is used solely for account login and identity verification and is not reused or shared externally.

1.1.3 Information automatically collected by the system

(1) Device information: device model, IP address, system version, device version, and similar details;

(2) Browsing and usage records: your browsing and activity within the app;

Data retention rules: all device identifiers, IP addresses, and log information are retained for a maximum of 12 months, after which they are automatically anonymized or deleted. See the retention period table in Section 5 of the GDPR and Data Protection document.

Face feature statement (sensitive biometric information): when you use face effects or beauty features, we recognize and process your facial feature information only locally to achieve better visual results. We do not upload, store, or share any face data.

Clipboard: we read the clipboard temporarily only when you enter or share content, to detect links and share actions. We do not upload or store any information from your clipboard.

Multi-camera screen casting: we request screen recording and local network permissions to transmit video only within the local network. Data is not sent externally.

Membership purchases: we may associate purchase time and duration information with your account and store it on our servers to ensure we can provide services normally during your membership period.

Payment notice: you complete payments through the App Store or Google Play, and the platform handles payment processing. We do not collect or store any sensitive payment information such as bank card or ID numbers.

1.2 VicastCam product operations and security

We are committed to providing you with a safe and trustworthy product and usage environment. To maintain the normal and stable operation of related products or services and to protect the safety and lawful interests of you, other users, or the public, we may collect the following necessary information:

Device information: during your use, we may collect your hardware model, operating system version, network device hardware address (MAC address), IP address, software version, network access method, type, and status, network quality data, operation, usage, and service logs, and device sensor data (such as accelerometer and gyroscope sensor data).

App usage: to prevent malicious programs and ensure operational quality and efficiency, we collect overall app operation and usage frequency, app crashes, overall installation and usage, and performance data.

Account security assessment: we may collect account information, device information, and service log information generated during your use. We use this information, along with information our affiliates and partners are authorized or legally permitted to provide to us, to assess account and transaction security, verify identity, identify unlawful or non-compliant activity, detect and prevent security incidents, and take necessary recording, analysis, and handling measures in accordance with the law.

Notifications: you understand and agree that during operations we may send you one or more types of notices through the contact details you provided during registration (such as your email address), including user message notifications, identity verification, security verification, and user experience surveys. We may also send you updates about content you follow and recommended content through your device's system notifications. You can turn off VicastCam notifications in your device settings.

1.3 App permissions

Camera permission: used for shooting, live streaming, scanning QR codes, and multi-camera video capture. If disabled, the corresponding features cannot be used.

Photo library permission: used to access local assets to create scene plans, upload avatars or feedback images, and save recorded videos.

Microphone permission: used for video recording and live streaming audio capture.

Local network permission: used for local network device pairing and data transfer for multi-camera screen casting, remote control, and backup features.

Clipboard permission: used for quick input and share navigation.

Screen recording permission: used for video capture in shooting and screen casting scenarios.

Face recognition / fingerprint permission: used for local quick login and security verification. Biometric information is not uploaded or stored. If disabled, you can log in only with your account and password.

Device sensors: used for beauty effects and screen angle adaptation.

You can enable or disable these permissions in your device settings, change the scope of authorization, or withdraw your authorization. After you withdraw authorization, we will no longer collect information related to those permissions, but this will not affect personal information processing we carried out previously based on your authorization.

1.4 Other rules

You understand that as our business develops, we may adjust VicastCam features and services. In principle, when new features or services are related to the features or services we currently provide, the personal information collected and used will have a direct or reasonable connection to the original processing purpose. In scenarios without a direct or reasonable connection to the original processing purpose, we will inform you again before collecting or using your personal information and obtain your consent in accordance with applicable laws and regulations.

The sensitive personal information we collect is clearly marked in this policy. To prevent leakage, tampering, or unlawful use of your sensitive personal information, we have adopted appropriate technical and organizational safeguards and make every effort to protect your information.

If the information you provide contains personal information of other users, you must ensure that you have obtained lawful authorization before providing it to us. If it involves information about minors, you must obtain consent from the corresponding guardian before providing it. In such cases, the guardian has the right to contact us through the channels set out in this policy and request correction or deletion of content involving minors' personal information.

2. Rules for using cookies and similar local storage technologies

To ensure the normal operation of the VicastCam official website and web features embedded in the App, and to improve the service experience, we store cookies, local storage, web beacons, and similar identifier technologies locally in your browser or device. This section fully explains cookie categories, purposes, and user management rights, in line with the EU ePrivacy Directive and UK data protection regulations.

Important distinction: the native audio, video, shooting, and creation features of the VicastCam mobile App do not use, read, or write any cookies. Cookies apply only to the official website pages and web pages embedded in the App.

2.1 Cookie categories, purposes, and compliance requirements

We divide cookies into two categories: strictly necessary cookies and non-essential cookies. The processing rules and authorization requirements for the two categories are completely separate:

Strictly necessary cookies (no active user consent required; cannot be disabled)

These cookies are essential for basic website operation. Without them, core functions such as login, account security, orders, and cookie preference settings will fail. The legal basis is performance of the service contract and legitimate interests:

Session login cookies: record account login status to avoid repeated logins;

Security verification cookies: prevent cross-site attacks and identify account risks;

Authorization preference cookies: permanently store your acceptance or rejection of non-essential cookies;

Load balancing cookies: ensure stable access to servers in multiple regions.

Non-essential cookies (enabled only after you give active, explicit consent; authorization can be withdrawn at any time)

These do not affect basic browsing but are used to optimize the product and collect usage statistics. No corresponding scripts are loaded before we obtain your consent:

Analytics cookies: anonymously collect official website pages visited, dwell time, and referral sources to improve product features. These correspond to third-party MobLink and Firebase analytics SDKs;

Preference cookies: record your selected website language and page display preferences;

Third-party login temporary cookies: the Google login component stores authorization status temporarily only during login, with no long-term tracking behavior.

2.2 Third-party cookies

Third-party service providers integrated into the official website (Google, Alibaba Cloud analytics, payment platforms) may write third-party cookies on pages. The collection and use of third-party cookies are governed by the respective providers' own privacy policies. We allow third-party tracking scripts to load only after you actively consent to enabling non-essential cookies. We do not deploy tracking cookies in advance.

2.3 All channels for managing, disabling, and deleting cookies

You can withdraw consent for non-essential cookies and clear local cookie storage at any time. All actions take effect permanently:

Manual browser management

In the settings of mainstream browsers such as Chrome, Safari, Edge, and Firefox, you can clear all cookies with one click and globally block third-party cookie storage. After disabling non-essential cookies, only basic login functions remain; analytics and personalization features will stop working.

In-app privacy settings

Open the VicastCam App → Me → Settings → Privacy Management to disable loading of analytics and tracking cookies in embedded web pages with one click.

Change authorization by email

Send an email to business@vicastcam.com to request permanent disabling of all non-essential cookie tracking.

2.4 Cookie data retention and boundaries

All cookies are stored locally for a maximum of 13 months and are automatically cleared upon expiry. If you revisit the page, you will be asked again for consent to non-essential cookies;

We do not use cookies to collect or identify sensitive content such as your face, audio and video, or local creative assets;

Anonymous statistics generated by cookies are used only for product optimization and are not separately linked to your account email or identity information for external sharing or sale.

2.5 Feature impact after disabling cookies

Disabling only non-essential cookies: basic browsing of the official website, account login, paid purchases, and customer support are completely unaffected;

Disabling all cookies: login status, language preferences, and cookie authorization choices cannot be saved. You will need to log in again and reset authorizations each time you open the page.

3. Information sharing, transfer, and public disclosure

3.1 Information sharing

We do not proactively share your personal information with any company, organization, or individual, except in the following cases:

3.1.1 We share with your prior explicit consent or authorization; or when sharing is necessary under applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements.

3.1.2 Sharing with our affiliates

Your personal information may be shared with our affiliates. We will only share the personal information that is necessary, and only for the purposes stated in this Privacy Policy. If an affiliate wants to change the purpose of use or processing of personal information, we will seek your consent again.

3.1.3 Sharing with authorized partners

Only to achieve the purposes stated in this Policy, some of our services are provided jointly by us and authorized partners. We will only share your personal information for lawful, legitimate, necessary, specific, and explicit purposes, and will only share the personal information necessary to provide the service. Our partners have no right to use the shared personal information for any other purpose. Currently, our authorized partners include the following types:

3.1.4 Message notification providers

To adapt message push functions to the terminal model you use, terminal device manufacturers may use your phone model, version, and related device information (including hardware model, operating system version, device identifier, and device sensor information) through technologies such as SDK.

3.1.5 Payment service providers

Payment functions may be provided to you by third-party payment platforms that we work with (Apple / Google). Third-party payment platforms may collect your account information to complete payment. We do not collect or store any bank card or ID card information.

3.1.6 Authorized partners for advertising and analytics services

Unless we have your permission, we will not share your personally identifiable information (meaning information that can identify you, such as your name or email address) with partners that provide advertising and analytics services. We will provide these partners with information about the reach and effectiveness of their advertising, without providing your personally identifiable information, or we will aggregate this information so that it cannot identify you personally.

3.1.7 Vendors, service providers, and other partners

We send information to vendors, service providers, and other partners that support our business. This support includes providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, or conducting academic research and surveys. For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them and require them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

3.2 Information transfer

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

3.2.1 We will transfer your personal information to other parties when we have your explicit consent to the transfer.

3.2.2 We provide information when necessary under applicable laws and regulations, legal procedures, or mandatory administrative or judicial requirements.

3.2.3 In the event of a merger, acquisition, asset transfer, or bankruptcy liquidation, your personal information may be transferred as a result. When the foregoing changes occur, we will require the successor to protect your personal information in accordance with laws and regulations and no less than the security standards set out in this Privacy Policy. If the successor changes the original purposes or methods of processing, we will require the successor to obtain your authorization and consent again.

3.3 Public disclosure

We will publicly disclose relevant personal information only in the following circumstances:

3.3.1 After obtaining your prior explicit consent, we may publicly disclose the relevant information.

3.3.2 Disclosure based on law. We may publicly disclose your personal information when required by law, legal procedures, litigation, or mandatory requirements of government authorities.

If information is disclosed by users themselves, leaked due to hacker attacks, or leaked due to force majeure, it does not fall within the scope of our proactive public disclosure.

3.4 Exceptions to prior authorization and consent:

Please understand that in the following circumstances, in accordance with laws, regulations, and relevant national standards, partners may use, or we may transfer or disclose, your personal information without obtaining your authorization and consent:

Where necessary to conclude or perform a contract to which you are a party.

Where necessary to perform statutory duties or legal obligations.

Where directly related to national security or national defense security.

Where directly related to public security, public health, or major public interests.

Where directly related to criminal investigation, prosecution, trial, and enforcement of judgments.

Where necessary to protect the major legitimate rights and interests of you or other individuals, such as life and property, but it is difficult to obtain the person's consent.

Personal information that you have disclosed to the public yourself.

Where personal information is collected from legally publicly disclosed information, such as lawful news reports and government information disclosure channels.

Other circumstances provided by laws and administrative regulations.

According to legal provisions, sharing or transferring personal information that has been de-identified, and where the data recipient cannot restore and re-identify the personal information subject, does not constitute external sharing, transfer, or public disclosure of personal information. The storage and processing of such data will not require separate notice to you or your consent.

4. Information storage, transmission, and security

4.1 Cross-border data transfer

The information we collect may be stored, processed, and transmitted in any country or region covered by our business operations, and all such operations are carried out in strict accordance with this Privacy Policy.

The information we collect may be transmitted to AWS-compliant server nodes located in Singapore. All cross-border transfers are carried out under the Standard Contractual Clauses (SCCs) approved by the European Commission to ensure that the data recipient provides a level of protection equivalent to the GDPR. You can obtain a copy of the SCC agreement by contacting business@vicastcam.com.

When you actively publish content publicly on the platform, the relevant information can be viewed by users worldwide through the internet. Please carefully assess the content you publish to avoid disclosing sensitive personal information.

4.2 Data protection

We take the security of personal information seriously and apply safeguards at both the technical and management levels to prevent illegal access, leakage, tampering, and loss of personal information, and to ensure that all information processing activities comply with applicable laws and regulations. We use industry-standard encryption, de-identification, and anonymization technologies to defend against malicious attacks. At the same time, we have established comprehensive data security management systems and a tiered access permission system, allowing only authorized personnel to access relevant data, and we regularly organize employee security training and data security audits.

We have established an emergency response plan for personal information security incidents. Once a security incident such as leakage, tampering, or loss of personal information occurs or is anticipated, we will notify affected users and the corresponding regulatory authorities within 72 hours and take remedial measures as soon as possible. We will inform you of the incident details through push notifications, email, letters, SMS, or other means. If we cannot notify all users individually, we will issue a public announcement and report incident-handling progress to regulators as required.

VicastCam will continue to improve its security protection capabilities. Due to objective factors such as internet technology, network environments, and external malicious behavior, even if we have implemented comprehensive protection measures, we cannot guarantee absolute security of personal information. Please stay alert to security risks, keep your account and related information safe, and use a strong password that you change regularly.

When you navigate to a third-party product or service, we are no longer responsible for protecting the personal information you submit to the third party. However, we will remind you that you are about to enter a third-party product or service so that you can better protect your personal information.

5. Information management

We respect and fully protect your rights over your personal information, including access, copying, transfer, correction, supplementation, deletion, withdrawal of authorization, account cancellation, complaints, and reports. After you withdraw the relevant authorization, we will no longer provide the corresponding features and will stop processing the relevant personal information. Withdrawal of authorization will not affect information processing activities already completed based on your authorization.

Function entry points may differ across software versions and operating systems. Please refer to what is actually displayed.

5.1 Access, copy, transfer, correct, supplement, and delete your information

You can manage your personal information in the following ways:

5.1.1 Open VicastCam and go to the "Me" or "Settings" page to view, correct, and supplement your personal profile yourself.

5.1.2 The software includes a "Personal Data Download" function that allows you to export a copy of the personal data under your account in one step and exercise your right to data portability.

5.1.3 The "Account Cancellation" option in the app allows you to submit an account deletion request. After cancellation, a 30-day data buffer period is reserved, and after the period expires, the account data is permanently physically deleted from the cloud.

5.1.4 Send an email to service@vicastcam.com, submit your account and identity verification materials, and submit your request.

After receiving your request, we will process it according to our procedures. To ensure security, you may need to submit written materials or relevant proof. We may verify your identity before processing your request.

We will respond to your lawful requests within the following time limits in accordance with the data protection laws applicable in your region:

European Union and United Kingdom: within 30 calendar days from the date we receive the complete request. If your request is complex or numerous, we may extend the period to two months in accordance with law and will inform you of the reason for the extension within 30 days.

Hong Kong: within 40 calendar days from the date we receive the request.

Other regions: within 15 working days from the date we receive the request or within the period prescribed by laws and regulations.

Under normal circumstances, you can correct and supplement the information you submit at any time. However, for security and identity verification reasons, some initial registration information and verification information cannot be changed.

5.2 Change the scope of your authorization and consent or withdraw your authorization

You can change the scope of your authorization and consent or withdraw your authorization through your device settings (for example, "System Settings" - "VicastCam").

You can also contact customer service to change the scope of your authorization for VicastCam to continue collecting personal information or to withdraw your authorization.

5.3 Account cancellation

You can cancel your account through "Me" - "Settings" - "Account Management" - "Account Cancellation" in the VicastCam App.

Before you cancel your account, we may verify the personal identity, security status, device information, and other information you have authorized us to use.

You understand that account cancellation is irreversible. After account cancellation, a 30-day buffer period is reserved only for financial reconciliation, dispute protection, and after-sales verification. After the buffer period expires, permanent physical deletion will be carried out. You remain responsible for your use of the service before cancellation.

After account cancellation, you will not be able to use that account to log in to VicastCam, and you will not be able to recover any account-related content or information. After account cancellation, you remain responsible for your use of VicastCam before canceling the account.

5.4 We may not be able to respond to your request in the following circumstances

Where related to our performance of obligations prescribed by laws and regulations.

Where directly related to public security, public health, or major public interests.

Where directly related to criminal investigation, prosecution, trial, and enforcement of judgments.

Where we have sufficient evidence that you are acting in bad faith or abusing your rights.

Where necessary to protect the vital legitimate interests of you or another person, such as life or property, and it is difficult to obtain that person's consent.

Where responding to your request would seriously harm the legitimate rights or interests of you or another person or organization.

Where trade secrets are involved.

6. Protection of minors' information

The VicastCam products and services we provide are mainly intended for adults, but we take the protection of minors' personal information seriously.

Different jurisdictions have different age requirements for minors to use services on their own. We apply the following standards, depending on the country/region you select when registering:

European Economic Area (EEA): Persons under 16 years of age must obtain consent from a legal guardian to use this service. However, if the domestic law of your member state provides for a lower age of consent (but not below 13), the age provided by that country's law applies.

South Korea: Persons under 14 years of age must obtain consent from a legal guardian.

United Kingdom: Persons under 13 years of age must obtain consent from a legal guardian.

United States, Brazil: Persons under 13 years of age must obtain consent from a legal guardian.

Other regions: Persons under 18 years of age must obtain consent from a legal guardian.

6.1 If you are a minor who meets the above conditions, before using our products or services, you must obtain consent from your legal guardian in advance and read this Policy and complete registration and use the service under the guardianship and guidance of your legal guardian.

6.2 In cases where minors' personal information is collected with the consent of a parent or legal guardian, VicastCam will collect, use, or publicly disclose this information only where permitted by law, with the explicit consent of the parent or legal guardian, or as necessary to protect the minor.

6.3 If we discover that we have collected minors' information without guardian consent, we will delete the relevant data within 72 hours after discovery or within an earlier period prescribed by law, and restrict or cancel the corresponding account.

6.4 If you are the guardian of a minor and have questions about the personal information of the minor under your guardianship, please contact us through the contact methods published in this Privacy Policy.

7. Revisions and notices

7.1 We may revise this Privacy Policy if the following changes occur to VicastCam products and/or services:

7.1.1 Changes to the business functions of our products and/or services that affect the purposes, types, or methods of processing personal information;

7.1.2 Changes in the main recipients of personal information sharing, transfer, or public disclosure.

7.1.3 Major changes in your rights regarding personal information processing and how you exercise them;

7.1.4 Changes to the department responsible for the security of your personal information, or to its contact details or complaint channels;

7.1.5 Other changes that may affect the security of users' personal information or affect users' privacy rights.

7.1.6 Changes made to comply with new policies or laws.

7.2 Without your explicit consent, we will not reduce the rights you have under the Privacy Policy currently in effect.

7.3 After this Privacy Policy is updated, we will publish an updated version on VicastCam and notify you of the changes through in-app messages or other appropriate means so that you can promptly learn about the latest version of this Privacy Policy. If this Policy undergoes major changes, we will publicly announce them through in-app messages and official channels at least 30 days in advance.

7.4 We may also help you better manage your personal information through feature updates. See the relevant feature descriptions for details.

7.5 Unless otherwise specified, the revised Privacy Policy takes effect on the date of publication.

8. Contact us

If you have any questions, suggestions, or comments about this Privacy Policy, you can contact us at service@vicastcam.com.

Operating entity: VICAST INTERNATIONAL LIMITED

Registered address: RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG HONG KONG

To help us handle your issue efficiently and respond to you promptly, you need to submit identity proof, valid contact information, a written request, and relevant evidence. We will process your request after verifying your identity. We will normally respond within fifteen days or within the period required by law.